Thank you for shopping at Dio! We are committed to providing you with a seamless shopping experience and want to ensure that your order is delivered to you in a timely and efficient manner.
Processing Time
Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates and Delivery Estimates
Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
Delivery Estimates: Once your order has been processed, delivery times may vary based on your location. Please refer to the estimated delivery times provided during checkout for more accurate information.
Shipment Confirmation and Order Tracking
Shipment Confirmation: You will receive a confirmation email with a tracking number once your order has been shipped.
Order Tracking: To track your order, please use the tracking number provided in the confirmation email. Alternatively, you can track your order through the "Track Order" section on our website.
International Shipping
Customs, Duties, and Taxes: Dio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Damaged Items: Dio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
